Bibliografía

Cruz, M., Segal, J., Smith, M., (july 2019) Emotional intelligence at work. Help guide

https://www.helpguide.org/articles/mental-health/emotional-intelligence-at-work.htm

Goleman, D, et al (2019) Best of HBR on Emotionally Intelligent Leadership, Harvard Business Review. 2nd Edition.

https://www.simpsonexecutivecoaching.com/wp-content/uploads/2019/02/HBR-Best-of-EI-Series.pdf

Knight, R. (April 23, 2018) How to develop empathy for someone who annoys you. Harvard Business Review.

https://hbr.org/2018/04/how-to-develop-empathy-for-someone-who-annoys-you

Segal, J, Robinson, L., Smith M., (june 2019) Conflict resolution skills. Help Guide.

https://www.helpguide.org/articles/relationships-communication/conflict-resolution-skills.htm